911 Communication Centers serve all facets of Public Safety and require the ability to provide high quality, cost effective public safety communication services to members of one’s police, fire, and ambulance divisions. These agencies rely on 911 Communication Centers to provide critical and immediate response to 911 emergencies on a 24/7/365 basis.
The need for ever-growing and advanced technologies that address the concerns of 911 Communication Centers has never been greater. Consistently challenged to provide such critical services, 911 Communication Centers must be able to rely on solid technology that can be counted on for uninterrupted reliability and accuracy.
FIRES (Fire Rescue Scheduling System) was specifically designed for Public Safety’s scheduling needs. Written and developed in conjunction with talented software engineers and Public Safety Administrators, FIRES provides authentic and unparalleled scheduling solutions for 911 Communication Centers worldwide.
FIRES solve the most complex challenges facing 911 Centers today with its ability to provide an automated scheduling and audio response system to handle the needs of dispatch officers, supervisors, and employees that rely on a system for instantaneous, real time data. Users of FIRES can quickly and easily navigate through simple set-up wizards and user defined lists to create and publish dynamic rosters and schedules, manage leave, and ensure that critical positions are staffed to appropriate levels at all times.
With the ability to monitor training and certification needs, FIRES ensures that all 911 Communication dispatchers remain current with all certification requirements mandated by state law. Today’s dispatchers are often skilled in basic criminal justice practice and theory that enables them to effectively deal with criminal call center emergencies. The management of those needs is effectively and efficiently met with FIRES.
Working in a 911 call center is a stressful and difficult environment for even the most seasoned dispatcher. Having a sophisticated and reliable scheduling solution that automates work flow ensures operational efficiency, and allows staff the ability to turn their time and energy towards the public they serve.
To obtain additional information on FIRES’ cost savings and time savings benefits, schedule your personalized demonstration today.