Our Training Resources and Support Team is Available 24/7
We help you every step of the way. Our professional U.S. based support team has direct access to our VCS developers getting you the answers you need as fast as possible.
A Seamless Onboarding Process
The VCS onboarding process is simple and comprehensive. We are fully engaged with your organization during the onboarding set-up process.
Online Training Options
Our flexible online training options are designed to provide you with the knowledge and skills needed to maximize the features of our software and to experience the best return on investment possible.
Our battle-tested tech support specialists are dedicated to helping you resolve any support related question in a timely and efficient manner.
From the initial diagnosis to resolution, our VCS Support Specialists handle each support case with professionalism and courtesy. In this video, you’ll see first-hand why our support team continually draws rave reviews from VCS software users across the nation.
VCS offers various ways to get answers to your technical questions about the Time and Labor Management Platform.
Schedule a VCS Support or Service Session
Scheduling a support or service session is a perfect way to take care of your support need at a time that is most convenient for you. You select the service along with the date and time and one of our Professional Application Support Specialists will call you at that time to assist you. You can book your session here.
Submit a Support Ticket
Create a support ticket by going to www.vcs4u.com and clicking on ‘Create a New Case.’ A support ticket is the best way to explain in detail your issue to a technician. You can include images or attachments as part of your case to assist us in helping you. Most support cases receive a return call in less than 60 minutes as our goal is to resolve your issue as quickly as possible!
KBA Today Email Newsletter
Subscribe to weekly knowledge-based articles sent directly to your e-mail address from VCS Product Experts. These emails are designed to keep you updated with the most recent updates and time-relevant articles in support of your VCS Time and Labor Management Platform. Get notified of updates, system maintenance, and tips and tricks for the administrators. Sign up here today!
Call the VCS Support Line
If you are unable to submit a support ticket online, you can call the VCS Support Line Monday - Friday 8:30 am EST to 8:00 pm EST at 888.864.4144 and speak to a Client Care Coordinator that will create and submit a support ticket for you.
Email VCS Support
Our VCS Support Self-Help Portal allows you to search by keyword or topic to uncover our training material and guides that are viewable on the web or downloadable as PDF versions.
VCS YouTube Channel
Ready to get started? Access our full library of pre-recorded training classes from anywhere at any time.
98% Customer Retention Rate
POSS has unilaterally enhanced scheduling, overtime, training and the overall effectiveness of many other administrative duties of our department. It’s backed up by a dedicated technical support staff.
AION does what your town needs it to do. This software will make your scheduling/time & attendance nightmares go away. AION is an outstanding time & attendance/HR all in one package. The staff is very friendly and always there to listen to your needs and assist you in any way that they can. I implemented this township wide and heard all the employee grumbling for about a week, and then it went away totally. Why, because the program is user-friendly and non-threatening.
POSS has enabled Atlantic County (a department of 250 employees) to save more than $70,000 per year simply by effectively managing payroll and overtime while paying for itself in the first year alone.
The best support and tech. Resolved staffing, time and attendance, and overtime issues – versatile system. My department has 507 uniform staff and 163 support staff.
The program is worth the investment in terms of saving manpower with scheduling, OT tracking and extra duty. It was easy to show all levels of the department and is a very “user friendly” program with more than enough features to do all we have asked. The support and staff available for questions is excellent.
FIRES has greatly improved the ability to track employees’ time off and provide for a reliable, accurate schedule for both [our] Fire and EMS departments. It worked so well that we convinced our Police Department to purchase the program!
- Lt. Tom Herbst, Manville Police Department, NJ
- Robert McQueen, Chief Information Officer, Princeton Township (NJ)
- Sgt. Anthony Minetti, Atlantic County Department of Public Safety, NJ
- Director Ron Edwards, Hudson County Corrections, NJ
- Lt. Audrey Haug, Elk Grove Police Department, CA
- Retired Battalion Chief David Volk, Perth Amboy Fire, NJ