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Onboarding & Support

Our Training Resources and Support Team is Available 24/7

We help you every step of the way. Our professional U.S. based support team has direct access to our VCS developers getting you the answers you need as fast as possible.

A Seamless Onboarding Process

The VCS onboarding process is simple and comprehensive. We are fully engaged with your organization during the onboarding set-up process.

Online Training Options

Our flexible online training options are designed to provide you with the knowledge and skills needed to maximize the features of our software and to experience the best return on investment possible.

Group Online

  • A group environment where customer interaction leads to greater adoption
  • On-Demand – Sign up and get started in minutes!
  • Unlimited 24/7 access to training resources at no additional cost

One on One Online

All the advantages of Group Online + More

  • One-on-one online instruction with a dedicated VCS specialist
  • Flexible training to fit any schedule
  • Accelerated Go-Live Date

One on One Onsite

All the advantages of Group Online and One on One Online + More

  • Dedicated on-site VCS specialist
  • Hands-on learning for greater adoption
  • Train on your own time and in your own environment

White Glove

All the advantages of Group Online, One on One Online and One on One Onsite + More

  • Define and reach your goals with a dedicated project manager
  • Kickoff meetings to define project initiatives and team roles
  • Weekly status meetings to keep your team on track with key milestones
  • Time and labor management platform optimization for your unique rules and policies


Our battle-tested tech support specialists are dedicated to helping you resolve any support related question in a timely and efficient manner.

From the initial diagnosis to resolution, our VCS Support Specialists handle each support case with professionalism and courtesy. In this video, you’ll see first-hand why our support team continually draws rave reviews from VCS software users across the nation.

VCS offers various ways to get answers to your technical questions about the Time and Labor Management Platform.

Schedule a VCS Support or Service Session

Scheduling a support or service session is a perfect way to take care of your support need at a time that is most convenient for you. You select the service along with the date and time and one of our Professional Application Support Specialists will call you at that time to assist you. You can book your session here.

Submit a Support Ticket

Create a support ticket by going to and clicking on ‘Create a New Case.’ A support ticket is the best way to explain in detail your issue to a technician. You can include images or attachments as part of your case to assist us in helping you. Most support cases receive a return call in less than 60 minutes as our goal is to resolve your issue as quickly as possible!

KBA Today Email Newsletter

Subscribe to weekly knowledge-based articles sent directly to your e-mail address from VCS Product Experts. These emails are designed to keep you updated with the most recent updates and time-relevant articles in support of your VCS Time and Labor Management Platform. Get notified of updates, system maintenance, and tips and tricks for the administrators. Sign up here today!

Call the VCS Support Line

If you are unable to submit a support ticket online, you can call the VCS Support Line Monday - Friday 8:30 am EST to 8:00 pm EST at 888.864.4144 and speak to a Client Care Coordinator that will create and submit a support ticket for you.

Email VCS Support

Email VCS Support at This email address is being protected from spambots. You need JavaScript enabled to view it. and your email will be converted into a case and submitted to the support queue.


Our VCS Support Self-Help Portal allows you to search by keyword or topic to uncover our training material and guides that are viewable on the web or downloadable as PDF versions.

VCS YouTube Channel

Ready to get started? Access our full library of pre-recorded training classes from anywhere at any time.

98% Customer Retention Rate

  • Manville-PD

    POSS has unilaterally enhanced scheduling, overtime, training and the overall effectiveness of many other administrative duties of our department. It’s backed up by a dedicated technical support staff.

    Lt. Tom Herbst, Manville Police Department, NJ

  • Princeton NJ Logo

    AION does what your town needs it to do. This software will make your scheduling/time & attendance nightmares go away. AION is an outstanding time & attendance/HR all in one package. The staff is very friendly and always there to listen to your needs and assist you in any way that they can. I implemented this township wide and heard all the employee grumbling for about a week, and then it went away totally. Why, because the program is user-friendly and non-threatening.

    Robert McQueen, Chief Information Officer, Princeton Township (NJ)

  • mays-landing-HamiltonPDBadge

    POSS has enabled Atlantic County (a department of 250 employees) to save more than $70,000 per year simply by effectively managing payroll and overtime while paying for itself in the first year alone.

    Sgt. Anthony Minetti, Atlantic County Department of Public Safety, NJ

  • hudson-county

    The best support and tech. Resolved staffing, time and attendance, and overtime issues – versatile system. My department has 507 uniform staff and 163 support staff.

    Director Ron Edwards, Hudson County Corrections, NJ

  • Elkgrove-PD

    The program is worth the investment in terms of saving manpower with scheduling, OT tracking and extra duty. It was easy to show all levels of the department and is a very “user friendly” program with more than enough features to do all we have asked. The support and staff available for questions is excellent.

    Lt. Audrey Haug, Elk Grove Police Department, CA

  • perthamboy-FD

    FIRES has greatly improved the ability to track employees’ time off and provide for a reliable, accurate schedule for both [our] Fire and EMS departments. It worked so well that we convinced our Police Department to purchase the program!

    Battalion Chief David Volk, Perth Amboy Fire, NJ