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Onboarding & Support

Our Training Resources and Support Team is Available 24/7

We help you every step of the way. Our professional U.S. based support team has direct access to our VCS developers getting you the answers you need as fast as possible.

A Seamless Onboarding Process

The VCS onboarding process is simple and comprehensive. We are fully engaged with your organization during the onboarding set-up process.

Online Training Options

Our flexible online training options are designed to provide you with the knowledge and skills needed to maximize the features of our software and to experience the best return on investment possible.

    • A group environment where customer interaction leads to greater adoption
    • On-Demand – Sign up and get started in minutes!
    • Unlimited 24/7 access to training resources at no additional cost
    • Expedited Onboarding available that will get you up and running in just (3) days.
  • All the advantages of Group Online + More

    • One-on-one online instruction with a dedicated VCS specialist
    • Flexible training to fit any schedule
    • Accelerated Go-Live Date
    • Expedited Onboarding available that will get you up and running in just (3) days.
  • All the advantages of Group Online and One on One Online + More

    • Dedicated on-site VCS specialist
    • Hands-on learning for greater adoption
    • Train on your own time and in your own environment
  • All the advantages of Group Online, One on One Online and One on One Onsite + More

    • Define and reach your goals with a dedicated project manager
    • Kickoff meetings to define project initiatives and team roles
    • Weekly status meetings to keep your team on track with key milestones
    • Time and labor management platform optimization for your unique rules and policies


Our battle-tested tech support specialists are dedicated to helping you resolve any support related question in a timely and efficient manner.

From the initial diagnosis to resolution, our VCS Support Specialists handle each support case with professionalism and courtesy.

VCS offers various ways to get answers to your technical questions about the Time and Labor Management Platform.

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Schedule a VCS Support or Service Session

Book a session with a Support Specialist here to resolve any issue, at the most convenient time for you.

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Submit a Support Ticket

Visit and create a new case to best explain your issue in detail to a technician.

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Call/Email the VCS Support Line

Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it., or call us Monday - Friday 8:30 am EST to 8:00 pm EST at 888.864.4144.

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Visit Our Self-Help Portal allows you to search by keyword or topic to uncover training material and guides.

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Check Out Our Video Tutorials

Visit our YouTube Channel to access our full library of pre-recorded training classes from anywhere at any time.

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Subscribe to Our Newsletter

Sign up for our KBA Today Email Newsletter to learn what’s new and upcoming in our software, tips and tricks for administrators, and more!

98% Customer Retention Rate

  • windsor-ct

    "Pleasant, efficient and totally competent. A rare find in today's service delivery. Thanks."

    Christine Rogovich, Management Information Supervisor, Windsor Police Department (CT)

  • tenafly

    “Every time I have called and spoken with your representatives they have been more than helpful and courteous and it is always a pleasure to call you when I need assistance.”

    Captain Tim O’Reilly, Tenafly PD (NJ)

  • princeton

    “This was the best support I have ever received from any support services. The problem was quickly solved thanks to the professional services of VCS and the support staff. Thank you for all your help.”

    Corporal Martin Krzywicki, Princeton University (NJ)

  • passaic

    “Calls are prompt, they are very responsive to problems, and work very diligently to resolve them.”

    Lt. Ricky Rivera, Passaic PD (NJ)

  • monmouth-county

    “VCS epitomizes customer service. It's a privilege to work with VCS support folks!”

    Steven Carpenter, MIS Technician, Monmouth County Sheriff’s Office (NJ)

  • Arcadia_Police_badge

    “I really appreciate being able to schedule the support call at a convenient time. Worked out well and things are operating well now!”

    Captain Paul Foley, Arcadia PD (CA)

  • garland

    “It is really great to be able to schedule a meeting time and get an issue resolved via a remote session. Good job VCS!”

    Lt. Shawn Roten, Garland PD (TX)

  • Appalachian-State-University

    “My appointment for an online tech support call was scheduled for 1:00 p.m. My phone rang at exactly 1:00p.m., but I could not get to it. I received a timely email from the tech letting me know that he had tried to call, and I asked him to please try again. The tech immediately called back.”

    Lt. Sandra Evans, Appalachian State University PD (NC)

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