Onboarding & Support

VCS Gradient Bar

Our training resources and support team is available 24/7

We help you every step of the way. Our professional U.S. based support team has direct access to our VCS developers getting you the answers you need as fast as possible.

A Seamless Onboarding Process

The VCS onboarding process is simple and comprehensive. We are fully engaged with your organization during the onboarding set-up process.

Online Training Options

Our flexible online training options are designed to provide you with the knowledge and skills needed to maximize the features of our HCM software and to experience the best return on investment possible.

Group Online

  • A group environment where customer interaction leads to greater adoption
  • On-Demand – Sign up and get started in minutes!
  • Unlimited 24/7 access to training resources at no additional cost

One on One Online

All the advantages of Group Online + More

  • One-on-one online instruction with a dedicated VCS HCM specialist
  • Flexible training to fit any schedule
  • Accelerated Go-Live Date

One on One Onsite

All the advantages of Group Online and One on One Online + More

  • Dedicated on-site VCS HCM specialist
  • Hands-on learning for greater adoption
  • Train on your own time and in your own environment

White Glove

All the advantages of Group Online, One on One Online and One on One Onsite + More

  • Define and reach your goals with a dedicated project manager
  • Kickoff meetings to define project initiatives and team roles
  • Weekly status meetings to keep your team on track with key milestones
  • HCM platform optimization for your unique rules and policies


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    The implementation of AION has streamlined all aspects of managing time here. During the preliminary installation and training, we were able to define the schedules and coverage of the functions and shifts. For the employees, the kiosk has been invaluable in keeping track of clocking in and out, along with dating the requests for time off. Managing all this through to payroll is so much easier since we implemented AION.

    Long Term Nursing Care Facility - Nantucket, MA


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    AION has taken the guess work out of scheduling and made it easy and accurate for every officer. Internal checks and balances in the software make sure that no one is charged or overcharged for the time, which can be the case in a manual system. The timesheet module has revolutionized our ability to provide accurate time off and overtime worked. Thank you for a great product.

    Anthony C. Shelton - Director
    University of Medicine and Dentistry of NJ


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    Using AION to drive continuous improvement and lean efficiencies has led to improved cost management.

    Manager, Local Restaurant


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    The AION system has not only helped management with increased efficiency and accountability but the officers appreciate the systems features as they accumulate and use their benefit time.

    Norridge Police Department


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    Now that employees have taken a role in their own schedules with visibility from managers, our productivity has almost doubled.

    VP Store Operations, Retailer


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    I want to say thank you. Your team is like a breath of fresh air. Your team is courteous, professional, attentive, responsive, and very knowledgeable. You guys have gotten customer support right! Bravo! Keep up the good work!

    Somerset County Sheriff/Jail


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    Automating our scheduling with AION’s Advanced Scheduler, easily freed up a full day for our supervisors and managers to actually supervise and manage.

    Cathy Venditto, HR Director