Workforce Management Implementation Best Practices

The implementation of a workforce management system is meant to improve productivity, profitability and efficiency of an organization. The decision is made with the best intentions but as the system is undergoing implementation, it’s critical that all involved parties be totally onboard and committed to its success. New technology can be difficult to learn, but with the correct methodology in place, risks are minimized, and rate of success increases with sound implementation practices. This article discusses the top 3 obstacles businesses may experience when implementing a workforce management system and how to overcome those obstacles to ensure project success. 

Struggle with Change 

It can be difficult to implement change into the workforce. You have grown accustomed to your methods and strategies and may feel intimidated and overwhelmed about introducing a new way of doing business into your work environment. To alleviate typical anxieties associated with workplace change, ask yourself several key questions that can assist to drive your decision-making process in the right direction: 

  • What are the pain points I face on a daily basis that I want solved by workforce automation? 
  • Are there any current critical business systems that we must integrate with the new solution? 
  • How much time in terms of resources and manpower hours can we commit to an implementation? 
  • What would this product need to do to make it worth the investment? 

The answers to these questions will be a starting point in your quest for a workforce management system that speaks directly to your pain points. With an in-depth understanding of your specific needs, you will be guiding the discussions with your workforce management provider in the right direction ensuring that the right solutions are provided to solve your unique issues. 

Dedication of Time for Implementation Success 

Allocating the proper amount of time and resources is critical to project success when implementing a new software system. An obstacle you may face is setting aside dedicated time needed for automation success. It is imperative that proper planning be a priority in order to ensure proper setup. Work diligently with your system provider and set aside the proper amount of time for instruction and training. 

Many software providers utilize the “train the trainer” approach to software implementation allowing the project managers to become the system “experts” who in turn train their respective employees. It is important to discuss training goals with your software provider prior to implementation to ensure that training is successful. 

Budgeting Issues 

The true benefits of a successful workforce management implementation are shown in the ROI (return on investment). To calculate a product’s ROI, you’ll need to monetize the benefits and then subtract the costs. A payback of three years or less is typically considered a worthwhile investment. Look at the cost savings benefits such as reduction in overtime costs and improvements in customer service as just some of the many benefits you’ll discover when allocating a budget for this expenditure. 

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About VCS  
VCS provides public and private sectors with ultramodern workforce management tools that better manage their most complex workforce management needs and tedious business processes. Backed by 20 years of experience, VCS’ platform boasts industry-specific products and services, carefully crafted to make employee management, time & attendance, human resources, and payroll easier for the entire workforce. 

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